CONFIDENTIAL CASE INTAKE · BOCA RATON, FL
Contact Enetsec
Enetsec – Cybercrime & Digital Forensics is at 3651 FAU Boulevard Ste 400, Boca Raton, FL 33431. The office is open Monday through Friday, 8:00 AM to 5:00 PM. Call (561) 846-9010 or email [email protected]. Intake is routed by matter type in four paths.
Office and contact details
Boca Raton, FL 33431 FAU RESEARCH PARK · PALM BEACH COUNTY
- PHONE
- (561) 846-9010
- [email protected]
- HOURS
- Monday to Friday, 8:00 AM to 5:00 PM Eastern. Closed Saturday and Sunday.
- DIRECTIONS
- View on Google Maps
Write it down instead
If it is easier to type than to explain on the phone, use this. It reaches the same inbox the laboratory works from, and the reply comes from a person, not an auto-responder.
SENT Thank you. Your message is with the laboratory and someone will be in touch. If the matter is urgent, call (561) 846-9010 rather than waiting on the reply.
NOT SENT Something in the form was incomplete. Check the name, the email address and the description, then send it again.
NOT SENT We could not send that just now. Nothing was lost on your end, but nothing reached us either. Please call (561) 846-9010 or email [email protected] directly.
Tell us which kind of matter this is
The site’s intake is split four ways, because an attorney with a Daubert deadline and a parent worried about a child’s phone do not need the same first conversation. Find the path that fits, then call (561) 846-9010 and lead with what it asks for, or write it down instead.
Attorney and litigation support
For retained expert work, forensic imaging in an active matter, rebuttal of an opposing examiner’s report, deposition and trial testimony. Tell us the matter type, the jurisdiction, the deadline and what devices or accounts are in play. If there is a preservation obligation running, say so in the first line.
See expert witness and litigation supportCorporate and organisational
For breach and ransomware response, data theft by a departing employee, internal misconduct, and due diligence. Tell us what happened, when you noticed, and whether systems are still running. If an incident is live, call rather than email.
Call (561) 846-9010Individual and family
For compromised accounts, a device you think someone else has access to, online harassment, or content that needs to be traced. You do not need to know the technical terms. Describe it the way you would describe it to a friend.
See individual and family device helpLaw enforcement and government
For agency requests, independent examination, and matters requiring a second opinion on an existing forensic report. Include the agency, the requesting officer and the nature of the request.
Email [email protected]What happens after you contact us
If the matter is urgent we call rather than email. In our experience the first conversation is mostly listening, because the right technical approach depends on facts that are rarely in the first message.
You are not committing to anything by making contact. Nobody is going to pressure you, and if the honest answer is that you do not need a forensic examination, we will tell you that. We have said it plenty of times across the 6,000+ cases we have analysed since 1999 (Source: Enetsec, 2026).
IF IT IS FRIGHTENING
If what has happened is frightening, it is worth saying plainly: we have seen this kind of thing before. Whatever it is, it is almost certainly not the first time we have heard it, and there is usually a next step available even when it does not feel that way.
Frequently Asked Questions
NO. 1 What should I do right now to preserve evidence?
Stop using the device if you can, and do not delete anything. Deleting messages, resetting a phone, reinstalling an app or running a cleanup tool can overwrite exactly what needs to be recovered. Put the device on a charger and leave it powered on. Take photographs of anything visible on screen, with the date visible if possible. Write down what you noticed and when. Then call (561) 846-9010 before you change anything else.
NO. 2 How long does a digital forensic examination take?
It depends on three things: how many devices or accounts are involved, how much data is on them, and whether the question is narrow or open-ended. A single phone with a specific question, such as whether particular messages exist, is often days rather than weeks. A multi-device corporate matter with a broad scope runs longer. We give you a timeline in writing after intake, and we tell you immediately if a court deadline is not achievable.
NO. 3 Can I visit the Boca Raton office to drop off a device?
Yes, by appointment, Monday to Friday between 8:00 AM and 5:00 PM. The office is at 3651 FAU Boulevard Ste 400, Boca Raton, FL 33431. Call (561) 846-9010 first so the intake paperwork and evidence log are ready when you arrive, and bring any chargers, cables, passcodes and account details you have lawful access to. Devices can also be shipped under a signed chain-of-custody form.
NO. 4 What information should I have ready when I call?
What happened, when you first noticed it, and which devices or accounts are involved. If a lawyer is already engaged, have their name. If there is a deadline, have the date. You do not need make and model numbers or technical detail. If you have screenshots, keep them, but do not spend time gathering material before calling if the situation is live.
NO. 5 Do you speak Portuguese?
Yes. Consultations are available in English and Portuguese. A meaningful share of the South Florida caseload comes from the Brazilian-American community, and the founder is a native Portuguese speaker. Say which language you prefer when you call (561) 846-9010 or note it in the form, and the consultation will be scheduled accordingly. Reports can be delivered in English for United States proceedings regardless of the language used in consultation.
Start the conversation
Call (561) 846-9010 during office hours, email [email protected], or send the details. If you would rather speak with the founder directly, book a consultation with Wanderson Castilho.
Read about the laboratory and its examiner, the expert witness practice, or individual and family device help.
CONFIDENTIAL INTAKE MON–FRI 8:00 AM – 5:00 PM EN / PT